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Returns Policy

Flexible and Easy Returns

You can return items purchased in-store or online at any Canadian LED Panel Depot store, or you can arrange to have your online order picked up by contacting Customer Support.

Items Purchased in Our Stores

Items purchased at one of our Canadian stores can only be returned in-store. For fast, easy returns, keep your receipt. It not only ensures you get the proper credit for your purchase, but it also helps our Associates process your return quickly.

In-Store Returns FAQ

Items Purchased Online

For your convenience, items purchased on ledpaneldepot.com can be returned to any of our Canadian stores within 15 days of purchase, subject to the Return Exceptions below.

Bring the item(s) with a copy of your shipping confirmation email to your local LED Panel Depot store for credit to your original tender or a LED Panel Depot store credit. If credit card was used during your purchase, your credit card account will be credited for the return amount. Merchandise must be returned in unused, like-new condition. Please see Return Policy Exceptions (below) for further details.

Online returns can also be made by contacting our Customer Support within 15 days of purchase only, regardless of payment method. We'll arrange for your item to be picked up and returned, as well as provide you with a return authorization number (RA#) or you can fill out RMA request in my account when logged in

Online Returns FAQ

Questions?

If at any time you have questions about returning an item purchased on ledpaneldepot.com, please call our Customer Care Centre at 1-800-604-1913

Return Policy Exceptions

Some Special Order returns are subject to a 15% restocking fee. Cancellations may also be subject to a 15% restocking fee. See the Special Services Desk for details.

No returns on:

Custom order products: No returns.

Returns must in original boxes , no open boxes: No returns.

Other Terms and Conditions

The LED Panel Depot reserves the right to request valid identification prior to accepting merchandise for a return.

The LED Panel Depot reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.

The LED Panel Depot will only accept the return of merchandise purchased from The LED Panel Depot store.

* The LED Panel Depot may issue a cheque for refunds over $1,000 or if purchased on credit card