Help Center


When will my product ship?
Shipping cut-off time is 3:00PM. Orders usually ship within 24-48 hours if all items in the order are available, please check the ‘estimated delivery time’ as posted on the product information page for individual items. If items are backordered, a follow...
Are there any shipping restrictions?
LED Panel Depot delivers within Canada only; standard shipping rates apply unless specified. Orders / deliveries to select remote locations will need to be placed through Customer Support where shipping rates will be provided prior to order confirmation...
How are online order delivered?
Delivery is Monday to Friday, between 8 a.m. and 5 p.m., local time. Standard shipping is the default shipping method for most items under 100 lbs and includes delivery by a small parcel carrier. Shipments that are over 100 lbs will be delivered...
What are the shipping rates?
Flat rate shipping is available for delivery within Canada only, but is not available for delivery to the Territories (Yukon, NWT and Nunavut) or select remote locations. Market-established rural delivery fees may apply to your location. If applicable...
How do i track my package delivery?
Once your package has been shipped, a tracking number and the shipping carrier’s website will be provided in your Shipping Confirmation email, if available. Please note that after your order has been shipped, it may take 24 to 48 hours for the courier...
Can I refuse the package if it's damaged?
Yes, please contact our Customer Support to inform them that you have refused delivery. However if you have already accepted the package, please contact our Customer Support within 48 hours of delivery to ensure a prompt return and reorder.
Can I change or cancel my order?
If you would like to change or cancel your order, please contact Customer Support as soon as possible. We will do everything we can to accommodate your request if your order has not already been processed. Our order-fulfillment and shipping systems are...
The product I received is faulty, do I need to pay to return it?
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Returns on purchases before 15 days of purchase
Any purchase made by credit card will be refunded to the original credit card. Any purchase made by cash will be refunded in cash; any purchase made by debit card will be refunded to the original debit card. Any purchase made by a cheque that has...
Returns on purchases after 15 days of purchase
Merchandise must be returned in unused, like-new condition. Store credit will be applied to the customers account for the amount paid for the item.
How do I return my item?
Use the RMA feature in your account page to return a product. Don't have an account? Create one here, or contact us for more assistance.
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What payment methods does LED Panel Depot accept?
Visa Mastercard Interac E-Transfer Interac Debit
Do your stores accept purchase orders?
We accept purchase orders at our Waterloo location store. Please contact us to place an inquiry.
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